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"dimple" fix on CPO 2012 E350

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Old Jun 10, 2013 | 12:39 PM
  #1  
marsha's Avatar
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Default "dimple" fix on CPO 2012 E350

Noticed a a very, very small "dimple"/ding on the trunk of my CPO E350. It is not on top of the trunk but between the lock and the rear tail light. Is it reasonable to ask the dealer to fix this? Very likely a paintless repair.
Any insight would be most appreciated.
Marsha
 
Old Jun 10, 2013 | 07:39 PM
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totally! They will get a dent removal guy to do it. As long as the dent is not at a crease in the body they shold be able to work it out.
 
Old Jun 11, 2013 | 08:23 AM
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I almost feel petty making the complaint as the problem is so small that I'm sure many people would not be bothered by it. I called it a "dimple" because it does not approach "dent" status. Nevertheless, it bothers me.
I want it fixed! The dealer, I sense, should cover the cost (probably under $100)
but I won't stress over it if I get billed.
Thanks for taking the time to respond!
Marsha
 
Old Jun 11, 2013 | 12:35 PM
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Chapter 2: Dealer kindly gave me a reference to a man that can fix the little dimple on the face of my trunk lid, 2012 E350, under 4k miles.

He did NOT say the MB would pick up the tab. Yes. I am surprised! I certainly am not going to quibble over such a small issue but I do think it is terrible PR for MB.
Any thoughts? Is my thinking on target?
 
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