MERCEDES-BENZ Recalls

Check for recalls on your vehicle by make, model, and year.





Frequently Asked Questions - FAQ


What is a recall notice?

A vehicle recall is an announcement from a vehicle manufacturer or from the National Highway Transportation and Safety Association (NHTSA) that the vehicle or some aspect of the vehicle, including motor, car seats, trim and tires, fails to meet minimum safety standards and should be corrected. A recall notice can affect just a few vehicles within a certain make, be applicable to those with specialized parts or trims, or cover an entire line of make or model. Recalls can be for something as major as airbag or tire failures, or for something smaller like an engine valve malfunction which causes the fuel gage to stop working. Famous examples include the Ford Pinto recall when it was discovered that the gas tanks could become pierced by rear bolts, and thus explode; and the Takata air bag recall which addressed air bags exploding under certain conditions.


Are recalls mandatory?

Since vehicle and equipment recall notices are issued for safety, owners should make arrangements to bring the vehicle to the manufacturer to correct the problem. In certain extreme cases of safety violations, the recall notice will indicate that the owner should not drive the vehicle.


Do I have to pay or will the manufacturer pay for the recall related repairs?

Manufacturers are required to pay for safety recall-related repairs for any car that is 15 years old or younger (from the date sold to the first owner). It's possible that manufacturers will also pay for older vehicles, depending on the repair and scope of the issue.


How do I find out if there is a recall on my vehicle?

Vehicle owners should receive a notice in the mail from any safety recall, but the (website) Recall tool will allow you to select recalls by vehicle year, make, and model.

MERCEDES-BENZ Recent Recalls

  • MERCEDES-BENZ EQE 500

    ELECTRICAL SYSTEM: PROPULSION SYSTEM: TRACTION BATTERY: MANAGEMENT SYSTEM/ENERGY CONTROL MODULE (BMS/BECM): SOFTWARE

    Running Sequence Number: 251508

    Campaign Number: 24V372000

    Make: MERCEDES-BENZ

    Model: EQE 500

    Year: 2024

    MFR Campaingn Number: 2024060002

    Component Name: ELECTRICAL SYSTEM: PROPULSION SYSTEM: TRACTION BATTERY: MANAGEMENT SYSTEM/ENERGY CONTROL MODULE (BMS/BECM): SOFTWARE

    Manufacturer: Mercedes-Benz USA, LLC

    Begin Date of Manufacturing: N/A

    End Date of Manufacturing: N/A

    Vehicle, Equipment or Tire Report: V

    Potential Number of Units Affected: 14912

    Date Owner Notified: N/A

    INFLUENCED_BY: MFR

    Manufacturers of Recalled Vehicles: Mercedes-Benz USA, LLC

    Report Received Date: 05-28-2024

    Record Creation Date: 05-28-2024

    Regulation Part Number: N/A

    Federal Motor Safety Standard Number: N/A

    Summary: Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2024 EQE 350 4MATIC, EQE 350+, EQE 500 4MATIC, EQS 450 4MATIC, EQS 450+, EQS 580 4MATIC, AMG EQE 53 4MATIC, AMG EQS 53 4MATIC, 2023-2025 EQE SUV 350 4MATIC, EQE SUV 350+, EQE SUV 500 4MATIC, EQS SUV 450 4MATIC, EQS SUV 450+, EQS SUV 580 4MATIC, 2024-2025 EQS SUV 680 4MATIC, and AMG EQE SUV 53 4MATIC vehicles. The battery management system software may cause the high-voltage battery to shut down, which can result in a sudden loss of drive power.

    Consequence: A sudden loss of drive power increases the risk of a crash.

    Remedy: Dealers will update the battery management system software, free of charge. Owner notification letters are expected to be mailed June 21, 2024. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2024060002.

    Notes: Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

    Recall Component ID: 000127033005591465000001778

    Manufacturer-Supplied Component Name: SW BAT.MGMT

    Manufacturer-Supplied Component Description: SW BAT.MGMT

    Manufacturer-Supplied Component Part Number: A7899029204

  • MERCEDES-BENZ EQE 500

    ELECTRICAL SYSTEM: PROPULSION SYSTEM: TRACTION BATTERY: MANAGEMENT SYSTEM/ENERGY CONTROL MODULE (BMS/BECM): SOFTWARE

    Running Sequence Number: 251507

    Campaign Number: 24V372000

    Make: MERCEDES-BENZ

    Model: EQE 500

    Year: 2024

    MFR Campaingn Number: 2024060002

    Component Name: ELECTRICAL SYSTEM: PROPULSION SYSTEM: TRACTION BATTERY: MANAGEMENT SYSTEM/ENERGY CONTROL MODULE (BMS/BECM): SOFTWARE

    Manufacturer: Mercedes-Benz USA, LLC

    Begin Date of Manufacturing: N/A

    End Date of Manufacturing: N/A

    Vehicle, Equipment or Tire Report: V

    Potential Number of Units Affected: 14912

    Date Owner Notified: N/A

    INFLUENCED_BY: MFR

    Manufacturers of Recalled Vehicles: Mercedes-Benz USA, LLC

    Report Received Date: 05-28-2024

    Record Creation Date: 05-28-2024

    Regulation Part Number: N/A

    Federal Motor Safety Standard Number: N/A

    Summary: Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2024 EQE 350 4MATIC, EQE 350+, EQE 500 4MATIC, EQS 450 4MATIC, EQS 450+, EQS 580 4MATIC, AMG EQE 53 4MATIC, AMG EQS 53 4MATIC, 2023-2025 EQE SUV 350 4MATIC, EQE SUV 350+, EQE SUV 500 4MATIC, EQS SUV 450 4MATIC, EQS SUV 450+, EQS SUV 580 4MATIC, 2024-2025 EQS SUV 680 4MATIC, and AMG EQE SUV 53 4MATIC vehicles. The battery management system software may cause the high-voltage battery to shut down, which can result in a sudden loss of drive power.

    Consequence: A sudden loss of drive power increases the risk of a crash.

    Remedy: Dealers will update the battery management system software, free of charge. Owner notification letters are expected to be mailed June 21, 2024. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2024060002.

    Notes: Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

    Recall Component ID: 000127033005591465000001778

    Manufacturer-Supplied Component Name: SW BAT.MGMT

    Manufacturer-Supplied Component Description: SW BAT.MGMT

    Manufacturer-Supplied Component Part Number: A7899029104

  • MERCEDES-BENZ EQE 500

    ELECTRICAL SYSTEM: PROPULSION SYSTEM: TRACTION BATTERY: MANAGEMENT SYSTEM/ENERGY CONTROL MODULE (BMS/BECM): SOFTWARE

    Running Sequence Number: 251506

    Campaign Number: 24V372000

    Make: MERCEDES-BENZ

    Model: EQE 500

    Year: 2024

    MFR Campaingn Number: 2024060002

    Component Name: ELECTRICAL SYSTEM: PROPULSION SYSTEM: TRACTION BATTERY: MANAGEMENT SYSTEM/ENERGY CONTROL MODULE (BMS/BECM): SOFTWARE

    Manufacturer: Mercedes-Benz USA, LLC

    Begin Date of Manufacturing: N/A

    End Date of Manufacturing: N/A

    Vehicle, Equipment or Tire Report: V

    Potential Number of Units Affected: 14912

    Date Owner Notified: N/A

    INFLUENCED_BY: MFR

    Manufacturers of Recalled Vehicles: Mercedes-Benz USA, LLC

    Report Received Date: 05-28-2024

    Record Creation Date: 05-28-2024

    Regulation Part Number: N/A

    Federal Motor Safety Standard Number: N/A

    Summary: Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2024 EQE 350 4MATIC, EQE 350+, EQE 500 4MATIC, EQS 450 4MATIC, EQS 450+, EQS 580 4MATIC, AMG EQE 53 4MATIC, AMG EQS 53 4MATIC, 2023-2025 EQE SUV 350 4MATIC, EQE SUV 350+, EQE SUV 500 4MATIC, EQS SUV 450 4MATIC, EQS SUV 450+, EQS SUV 580 4MATIC, 2024-2025 EQS SUV 680 4MATIC, and AMG EQE SUV 53 4MATIC vehicles. The battery management system software may cause the high-voltage battery to shut down, which can result in a sudden loss of drive power.

    Consequence: A sudden loss of drive power increases the risk of a crash.

    Remedy: Dealers will update the battery management system software, free of charge. Owner notification letters are expected to be mailed June 21, 2024. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2024060002.

    Notes: Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

    Recall Component ID: 000127033005591465000001778

    Manufacturer-Supplied Component Name: SW BAT.MGMT

    Manufacturer-Supplied Component Description: SW BAT.MGMT

    Manufacturer-Supplied Component Part Number: A7899028804

  • MERCEDES-BENZ EQE 500

    ELECTRICAL SYSTEM: PROPULSION SYSTEM: TRACTION BATTERY: MANAGEMENT SYSTEM/ENERGY CONTROL MODULE (BMS/BECM): SOFTWARE

    Running Sequence Number: 251505

    Campaign Number: 24V372000

    Make: MERCEDES-BENZ

    Model: EQE 500

    Year: 2024

    MFR Campaingn Number: 2024060002

    Component Name: ELECTRICAL SYSTEM: PROPULSION SYSTEM: TRACTION BATTERY: MANAGEMENT SYSTEM/ENERGY CONTROL MODULE (BMS/BECM): SOFTWARE

    Manufacturer: Mercedes-Benz USA, LLC

    Begin Date of Manufacturing: N/A

    End Date of Manufacturing: N/A

    Vehicle, Equipment or Tire Report: V

    Potential Number of Units Affected: 14912

    Date Owner Notified: N/A

    INFLUENCED_BY: MFR

    Manufacturers of Recalled Vehicles: Mercedes-Benz USA, LLC

    Report Received Date: 05-28-2024

    Record Creation Date: 05-28-2024

    Regulation Part Number: N/A

    Federal Motor Safety Standard Number: N/A

    Summary: Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2024 EQE 350 4MATIC, EQE 350+, EQE 500 4MATIC, EQS 450 4MATIC, EQS 450+, EQS 580 4MATIC, AMG EQE 53 4MATIC, AMG EQS 53 4MATIC, 2023-2025 EQE SUV 350 4MATIC, EQE SUV 350+, EQE SUV 500 4MATIC, EQS SUV 450 4MATIC, EQS SUV 450+, EQS SUV 580 4MATIC, 2024-2025 EQS SUV 680 4MATIC, and AMG EQE SUV 53 4MATIC vehicles. The battery management system software may cause the high-voltage battery to shut down, which can result in a sudden loss of drive power.

    Consequence: A sudden loss of drive power increases the risk of a crash.

    Remedy: Dealers will update the battery management system software, free of charge. Owner notification letters are expected to be mailed June 21, 2024. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2024060002.

    Notes: Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

    Recall Component ID: 000127033005591465000001778

    Manufacturer-Supplied Component Name: SW BAT.MGMT

    Manufacturer-Supplied Component Description: SW BAT.MGMT

    Manufacturer-Supplied Component Part Number: A7899028704

  • MERCEDES-BENZ EQE 500

    ELECTRICAL SYSTEM: PROPULSION SYSTEM: TRACTION BATTERY: MANAGEMENT SYSTEM/ENERGY CONTROL MODULE (BMS/BECM): SOFTWARE

    Running Sequence Number: 251504

    Campaign Number: 24V372000

    Make: MERCEDES-BENZ

    Model: EQE 500

    Year: 2024

    MFR Campaingn Number: 2024060002

    Component Name: ELECTRICAL SYSTEM: PROPULSION SYSTEM: TRACTION BATTERY: MANAGEMENT SYSTEM/ENERGY CONTROL MODULE (BMS/BECM): SOFTWARE

    Manufacturer: Mercedes-Benz USA, LLC

    Begin Date of Manufacturing: N/A

    End Date of Manufacturing: N/A

    Vehicle, Equipment or Tire Report: V

    Potential Number of Units Affected: 14912

    Date Owner Notified: N/A

    INFLUENCED_BY: MFR

    Manufacturers of Recalled Vehicles: Mercedes-Benz USA, LLC

    Report Received Date: 05-28-2024

    Record Creation Date: 05-28-2024

    Regulation Part Number: N/A

    Federal Motor Safety Standard Number: N/A

    Summary: Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2024 EQE 350 4MATIC, EQE 350+, EQE 500 4MATIC, EQS 450 4MATIC, EQS 450+, EQS 580 4MATIC, AMG EQE 53 4MATIC, AMG EQS 53 4MATIC, 2023-2025 EQE SUV 350 4MATIC, EQE SUV 350+, EQE SUV 500 4MATIC, EQS SUV 450 4MATIC, EQS SUV 450+, EQS SUV 580 4MATIC, 2024-2025 EQS SUV 680 4MATIC, and AMG EQE SUV 53 4MATIC vehicles. The battery management system software may cause the high-voltage battery to shut down, which can result in a sudden loss of drive power.

    Consequence: A sudden loss of drive power increases the risk of a crash.

    Remedy: Dealers will update the battery management system software, free of charge. Owner notification letters are expected to be mailed June 21, 2024. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2024060002.

    Notes: Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

    Recall Component ID: 000127033005591465000001778

    Manufacturer-Supplied Component Name: SW BAT.MGMT

    Manufacturer-Supplied Component Description: SW BAT.MGMT

    Manufacturer-Supplied Component Part Number: A7899028604


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