hi we just ordered a 2022 gle 450 we were talking to the service department about warranty work & if they have loaners he said 1 & it is booked out 3 months . dont they rent you a avis or budget car if they are out of loaners? service guy said he has never herd of that .our jag dealer has 15 rental cars on the lot because they only have 2 loaners. what has been everyones experience with loaners or rentals during covid

 

Every dealership is different. Understand that every dealership is just a building that some person bought and decided they wanted to own a dealership. All they had to do was pay royalties for the branding, and of course buy cars solely from that brand. Every dealership is a FRANCHISE in essence. Both at my last dealership and my current dealership there is a pre-set number of loaner vehicles designated to the Service Department, and designated vehicles to the Sales Department.

COVID destroyed the idea that a loaner vehicle can be available to anyone that asks for it. Between the chip shortage and new dealership policies and ideologies, loaner vehicles are few and far in between. They probably said 3 months because they loaned out a vehicle to a customer who won't get their car back for 3 months, probably because the part they need for the car is on backorder.
And only in extreme circumstances have I witnessed a dealership PAYING for a rental vehicle for a customer. Unless the dealership did something to damage your vehicle or inconvenience you out of the use of your vehicle, there is NO WAY they're going to rent a car for you.

It is this mindset that you and hundreds of thousands of other people have that drive dealerships crazy about loaner vehicles - just because your vehicle's repairs won't be done same day does not entitle you to a loaner vehicle despite what any manager or sales person has said to you. Loaner vehicles are a COURTESY, end of story.

 

Unfortunately we waited 5 months for a Mercedes to come in it was missing augmented nav wireless phone charger and they did not send it in the brilliant Blue they changed it to White we refuse the vehicle and went and bought a Genesis gv80 so far our experience with that has been great they always have a loaner vehicle available and if not our salesman pulls a used car off the lot and gives it to us.

 

Yep, and that is at their discretion. Typically pulling a used car for a loaner is not the favored option but I guess they wanted your business bad enough to make that decision. Happy you're happy with the purchase choice, but I wouldn't hold this against the MB dealer. Everybody makes mistakes, and loaner vehicles aren't a guarantee anywhere. You just got lucky.

 

Thanks for your explanation, DFergusonMB. Actually, I was about to face the same problem. Luckily I managed to avoid it. I was really lucky to have a friend who helped with my under debt review car without deposit. Anyway, I’m glad you’re happy about your purchase, redneck22. Actually, life is full of wonders. And as it turned out, “wonder” doesn’t always mean that smth good is coming for you. Anyway, I’m happy you’ve managed to get away with it. Hope you’re happy too. Keep it updated. Best wishes

 

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What resources and methods do you use to find reliable and affordable car rental services?

 

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