Can anyone help please?

Having problems with my electric steering wheel, it no longer moves up and down but can hear the motor running, is it a self fix or garage repair?

 

Hi,

Two motors Up/Down and In/Out. Problem with both or just the one? If both your problem doesn't appear IMHO plausible.
If one motor operates OK and the other runs but does not give the required movement either

a. the motor has become loose and the gearwheel is not engaging (unlikely but possible).
b. The motor gear wheel teeth are stripped or gear loose (unlikely)
c. The steer column assembly rack teeth have stripped (very unlikely).

Not sure if you can get motor separate from the column.

Strange failure. Are you sure both motors are running?

Note:
Access is difficult / restricted.
Removal is time consuming.and tricky although relatively straight forward if you are a skilled DIY'er.

A dealer is likely to charge an arm and a leg if they replace the column. Parts and labour.

Good Luck,

Stuart

 

SOUNDS LIKE HALL SENSOR WORN OR ITS EMERGENCY MODE,BEST WAY ROUND IT IS DISCONNECT BATTERY FOR FEW MINUTES RECONNECT TRY OPREATE IT SHOULD WORK IF NOT MAY REQURE HALL SENSOR....LET ME HOW U GET ON ....

 

I have the same exact issue with my column on my 01' C320 Won't go up or down but can hear the motor running.

 

theres a small plastic shaft that connects the motor to the gears-they have splines on the inside its basically a miniature driveshaft-i have had acouple of these brake in half mostly on E-class 211 chassis-im a certified mercedes technician and they are horrible to replace-if you can pull your drivers underdash panel down or steering column trim panels and look inside youll probably find a bunch of small white shavings and if you can see that then theres your problem-hopei have helped out

 

That's good to know. I will check that out. Thanks for the info.