Angy customer - www.mbpartswarehouse.com - any experiences?
 

Has anyone had any experience with mbpartswarehouse.com?

I ordered Green air filters for my 2001 SLK 320 from them - their site matched me to the incorrect part number - screen shot below:
http://lynabean.com/misc/site_with_w...ter_edited.jpg




Their cross-reference is incorrect, as verified with the Green filter website:


http://lynabean.com/misc/green_crossref.jpg

They sent me part number 2247 instead of 2249. Not an awful mistake in itself, really. I launched their live online chat to hopefully resolve the problem. I pointed out the mistake on their site, to help solve the issue. They offered to allow me to return the part. Still not an unacceptable resolution, until they told me I'd be responsible for return shipping.

Am I just too angry right now, or is this entirely unacceptable for them to expect me to pay for return shipping, when it was their mistake? I followed up with a phone call to their support, where the gentleman insisted that they sent what I ordered, and it was my fault, not any fault of theirs.

Someone please tell me that I'm not out of line here![:@]

RE: Angy customer - www.mbpartswarehouse.com - any experiences?
 

You are not out of line at all!!!!!!!!

RE: Angy customer - www.mbpartswarehouse.com - any experiences?
 

All you can do is suck it up. I was sent non-tinted tail lights when purchasing tinted ones and I had to send them back with no reimbursement for their mistake. Sorry man