HELP! Expert advice needed (new car problem)
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Junior Member
Joined: Jan 2011
Posts: 1
HELP! Expert advice needed (new car problem)
Hello,
I purchased a new 2011 ml350 about two weeks ago. One week after driving I found out there's a defective differential seal (leaking). The dealing took it in and ordered replacement parts (from Germany as no parts available in US). A week goes back and today the dealer calls me and said the part will not be available until Feb. 13. They may consider replacing the whole differential as an alternative option.
Needless to say I'm very upset. I'm seeking advice on what best course of action to take.
Do I:
1. Let them replace the differential? My concern is that it seems like a pretty major job. I imagine that replacing a major car component would affect the overall reliability/longevity of the car since it is not the same as "new" when it was first put together at the factory. Is this true?
2. Wait for the seal replacement part to arrive on Feb. 13. I'm not sure if they'll even let me have this option or not. The benefit I think would be that only a seal is replaced and the overall integrity of the car is untouched. (Again don't know if it's a valid concern as to the overall integrity or value of the car long-term).
3. Do I have any other recourse like making the dealer replace with a new car? I live in CA and I know that lemon law requires at least two attempted repairs or a month in repairs without use.
Thanks in advance to those can help!!
JJ
I purchased a new 2011 ml350 about two weeks ago. One week after driving I found out there's a defective differential seal (leaking). The dealing took it in and ordered replacement parts (from Germany as no parts available in US). A week goes back and today the dealer calls me and said the part will not be available until Feb. 13. They may consider replacing the whole differential as an alternative option.
Needless to say I'm very upset. I'm seeking advice on what best course of action to take.
Do I:
1. Let them replace the differential? My concern is that it seems like a pretty major job. I imagine that replacing a major car component would affect the overall reliability/longevity of the car since it is not the same as "new" when it was first put together at the factory. Is this true?
2. Wait for the seal replacement part to arrive on Feb. 13. I'm not sure if they'll even let me have this option or not. The benefit I think would be that only a seal is replaced and the overall integrity of the car is untouched. (Again don't know if it's a valid concern as to the overall integrity or value of the car long-term).
3. Do I have any other recourse like making the dealer replace with a new car? I live in CA and I know that lemon law requires at least two attempted repairs or a month in repairs without use.
Thanks in advance to those can help!!
JJ
Junior Member
Joined: Feb 2011
Posts: 2
It is not un-normal that parts are not readily stocked at dealerships. Just in time ordering is the norm as not to stock alot of un-neccessary parts. The best repair is normally the least invasive repair. Of course the new key to a new vehicle repair is the easiest in your eyes it may not be an option at this time. If you have any weight in the repair choice I would recommend a replacement seal over a perfectly good axle. It takes special tools and a feel for adjustment in order to set up a axle. There is pinion spacing, teeth gapping, and setting up the gear drag for the pinion. Keep track of your days. Good luck.
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