clk320 climate control and window problem
 

Hi
I have just brought a clk320 2000 and have 2 problems ,
1 when i teurn the blower up on the climate control using the + button it does not increas it is like the blowe is stuck on speed 1 ?
2 when i hit the one touch for closing the window the windows closes right up and then cones down a couple of inchs ?

some help would be much appreciated
thanks
Paul