Hi, this is my 2nd C300 with the burmester sound system. the sound system on my previous 2017 was outstanding. the 2021 that i just bought is ok but no where near the quality of the 2017. I tried playing with all the audio settings to no avail. when i start the volume from zero the indicator on the screen needs to reach at least 1/4 way or slightly more for the sound to heard? The source is Sirius XM. Just wondering if this has happened to anyone before i try to go back the dealer. Something is not right and would be easier to "fix" if it were just broken all together. Any thoughts or guidance would be appreciated. Thanks!!!

 

found this link very helpful. My sound issue is on the one side of the speaker, and my original Mercedes sounds fine on both sides of speakers. I called him, and he kindly took my call and patiently answered all my questions (even though I was not his customer yet). He knows what he is doing and is very knowledgeable about Android screens for Mercedes. He suggested I check the aux and audio cord first to see if the wire and connector are ok when I meet my technician this weekend. I am so impressed by his professionalism. I highly recommend him! He is excellent. I have to give him a 5-star! Philip.




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