Hello I’m from Crete Greece Dear Sirs,


My name Mavrakis Spiros, and I live in Heraklion Crete Greece. I bought a Mercedes GL 420 CDI SUV the September of 2007 from the local dealer here in Heraklion “MOTORCAR SA”. The problems start from the beginning :

1. At 21-11-07 and 2090 km, problem with the left mirror ( couldn't open while unlocking the car).Replaced by the local dealer due to warranty.
2. At 10-01-08 and 6100 km, problem with the airmatic (couldn't lift the car)and the right seat of the third row of seats wouldn't open).Both replaced by the local dealer due to warranty.
3. At 15-01-08 and 6300km , problem with a broken gear-wheel at the differential.differential.Replaced and repaired by the local dealer due to warranty.
4. At 14-04-08 and 8500km, again problem with the airmatic.Replaced by the local dealer due to warranty.
5. At 12-05-08 and 8800km, same problem with the airmatic.Replaced the air compressor by the local dealer due to warranty.
6. At 08-10-08 and 12187km, replaced upper front wishbones by the local dealer due to warranty.
7. At 13-10-08 and 12680km, replaced wire at the brake system by the local dealer due to warranty.
8. At 08-01-09 and 15255km replaced lower front wishbones by the local dealer due to warranty, replaced front dampers both by the local dealer due to warranty.
9. With 16500km , replaced front axle of the differential by the local dealer due to warranty.
10. At 23-02-09 and 18750km, problem with again a broken gear-wheel at the differential. The car still remains at the dealer.

My opinion of the Mercedes brand is one of the best.
I bought a car which I consider the very best in it's category but unfortunately it must be defective due to constant and repeated problems since the day I bought it.
I must say that the dealer's support is very good and immediate. Did you have something to suggest me a solution to my car's problems.


Thanks in advance



Regards
Mavrakis Spiros

 

Sorry to hear of all the problems you have been having with your Mercedes. I would suggest that you get in touch with the area manager for the region that you live in. With the number and types of repairs that the dealer has already performed, it is evident that the car is what we call in the United States a "lemon". I don't know what recourse you have in your area, but many of our states have what they call "Lemon laws". When a new car has been returned to the dealer over and over again for the same or new repairs, even when done under warranty, that car may qualify under the law as a "lemon", and must be replaced by the manufacturer with a brand new car. You may have similar protections in your country, but I would first start out by contacting the area manager for Mercedes, and present your case to him. Good luck......