you have a tool in your car to reset them. there are tons of posts on here how to do it. you can do it yourself too. on the side of the headrests there are small 1 inch stitch marks on the left side of both headrests, put the tool or something similar right at the stitch marks and go straight downward beside the headrests and there is only about a half inch oval hole to put the tool into..but youll feel a button or lever that is spring loaded as you push down on it. as you push it down and hold it down..push the one headrest down using your whole arm/ elbow to push the headrest down. make sure its fully pushed down then release the button anf then let go of the headrest. then do the same with the other side.
Certified MB Master 15yrs
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